ArtShopbg.com is committed to maintaining your confidence and trust, and accordingly maintains the following privacy policy to protect personal information which you provide online.

When you decide to place an order, you are asked to complete an order form. The order form requires your name, billing and shipping address, credit card number and expiration date. You should also include other information fields such as your telephone number or e-mail address, to allow us to contact you regarding your order if necessary. This information is used to make your shopping experience with us as smooth and pleasant as possible.

We will not disclose any personal information to any third party for any reason. We will never send you any advertisements or unsolicited information about the site.

Each time a visitor comes to Artshopbg.com site, our servers - like most on the Web - collect some basic technical information, including, for example, the visitor's domain name, referral data, and browser and platform type (e.g., a Netscape Macintosh platform).

We also count, track and aggregate the visitor's activity into our analysis of general traffic flows at our site (e.g. tracking where traffic comes from, how traffic flows within the site, etc.). To these ends, we may merge information about visitors and visits into group data, which may then be shared on an aggregated basis with our advertisers; but we will not disclose your individual identity or personally identifiable data without your permission. When we do present aggregated information to outside companies, no one will be able to identify you or contact you.

A "cookie" is a small amount of data that is sent to your browser from a Web server and stored on your computer's hard drive. Cookies can be used for several purposes, but we only use cookies in a limited way. We allow our traffic counter to use cookies to identify the number of unique browsers that visit our sites and to keep track of how many times browsers visit the site.

Most web browsers automatically accept cookies, but you can usually change your browser to prevent that use if you desire.

If you feel that this site is not following its stated information policy, please contact: info@artshopbg.com

1. Our 100% safe Shopping Guarantee protects you when you pay through 2Checkout.com, so that you never have to worry about credit card safety. Period.

2. If you are not satisfied with the product you received, contact us immediately. We will intercede and work to resolve the dispute to your satisfaction. If the matter cannot be resolved we will issue credits as necessary.

3. To protect you from catastrophic losses, under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 of fraudulent charges that are not the result of negligence or fraud on your part.

4. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. 2Checkout.com does not allow any transactions that do not occur on a Secure connection.

5. For security reasons card numbers are transmitted directly to the banking network for authorization. Artshopbg.com and 2Checkout.com does not record your card number anywhere.

6. Artchopbg and its partner 2Checkout.com pledge that the information you enter will not be shared with any outside party without your expressed consent ( does not include fraud cases ).

1. Card fraud is a crime and a felony punishable by heavy fines and jail time. Fraudulent behavior will be prosecuted aggressively and with a passion to the fullest extent of the law.

2. The ID and address of your computer and your ISP provider have been determined, and recorded as a safeguard against fraudulent behavior and may be used by 2Checkout.com or legal entities to prosecute guilty parties.

3. All information must match card account records as provided by the card-issuing bank. Inputting intentionally false information is fraud and will not be tolerated and may subject you to prosecution.

Buying from Artshopbg.com is easy and secure. We ship our products directly from Bulgaria, via TNT.Our regular shipping takes approx 3-11 business days.

All orders are delivered to any country.

The shipping charges are determined on the basis of weight and the dimensions of the products and the price per 1 kg. bulk weight is fixed to 4 zones in the world, as follows:

1. The Balkans
2. Europe
3. USA and Canada
4. Rest of the world

On the territory of Bulgaria we deliver our goods with Econt Express and the shipping charges are fixed to 14 EUR for all deliveries.

All the costs for delivery, transport, insurances , certificates , export etc. are included  in the final price of the product s, so when you receive them it is not necessary to make any additional expenses, except if the related products are not subject  to any special duty taxes in your country. In the order form, before confirming your purchase, you could see  the cost of the transport for your destination. 

Within 30 days of receipt of your order you may return any item provided, if it is in new condition and in it’s original packaging. Returns must be adequately packed to ensure they are not damaged during the transportation, otherwise we will be unable to refund any money. The shipping charges are at the expense of our customers.  Returns should be accompanied with a note giving your name & address, e-mail, original invoice number and the reason for the return.